Compliance & Policies

Should you wish to pursue a complaint against a representative of Gravity Accounting Solutions (Pty) Ltd, you should address the complaint in writing to us at info@gravityaccsolutions.co.za

If you cannot settle your complaint with us, you are entitled to refer it to the Office of the FAIS Ombud, at info@faisombud.co.za or telephone number 0860 663 274. The Ombud has been created to provide you with a redress mechanism for any inappropriate financial advice that you feel may have been given to you by a financial advisor.

Gravity Accounting Solutions (Pty) Ltd has adopted and implemented a Conflict of Interest Management policy that complies with the provisions of the FAIS Act. You may email info@gravityaccsolutions.co.za to obtain a copy of it.

At Gravity Accounting Solutions (Pty) Ltd, we are committed to upholding the highest standards of ethics, professionalism, and integrity in all aspects of our business operations. This Ethics and Practice Standards Policy outlines the principles and guidelines that govern the conduct of our employees, agents, and representatives in their interactions with clients, insurers, and other stakeholders.

You may email info@gravityaccsolutions.co.za to obtain a copy of it.

PAIA

The PAIA manual is prepared in accordance with the Promotion of Access to Information Act, No. 2 of 2000 (PAIA) and includes the requirements of the Protection of Personal Information Act, No. 4 of 2013 (POPIA). The manual provides a reference to the records held and the process to be followed in requesting access to such records.

Further to this, the document can be accessed here.

POPIA Policy

In order to effectively operate and conduct business, Gravity Accounting Solutions (Pty) Ltd gathers and uses the personal information of the people, trusts, and corporate entities it works with. Because we believe that the lawful and appropriate processing of all personal information is essential to providing successful services and to preserving trust between us and those individuals and entities that deal with it, Gravity fully supports and abides by the principles of the Protection of Personal Information Act ("POPIA"). While the right to personal information protection is acknowledged, so is the right to access information under certain circumstances, as defined by PAIA. Gravity Accounting Solutions (Pty) Ltd commits to protecting both rights at all times, to the best of our ability.

Further to this, the document can be accessed here

Gravity Accounting Solutions (Pty) Ltd is commitment to the principles of Treating Customers Fairly (TCF), as mandated by the Financial Sector Conduct Authority (FSCA) in South Africa. Our goal is to embed fair treatment of customers into our culture, operations, and conduct, ensuring consistent and fair outcomes for all our clients.

You may email info@gravityaccsolutions.co.za to obtain a copy of it.

Whilst every care is taken to ensure that the information on Gravity Accounting Solutions (Pty) Ltd website is current and accurate. We will continue to take reasonable care to ensure that all information, in so far as this is under its control, provided on this website is true and correct.

Our website contains links to other sites. Gravity Accounting Solutions (Pty) Ltd shall not be responsible and disclaims all liability for any loss, liability, damage (whether directly or consequential) or expense of any nature whatsoever which may be suffered as a result of or which may be attributable, directly or indirectly, to the use or of reliance upon any information, links or service provided through this website.

We encourage users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.